SHIPPING & RETURNS

Shipping & Returns

We are committed to providing a seamless shopping and delivery experience for our customers worldwide. Below are our shipping and return policies designed with your convenience in mind.

Shipping Options

We offer flexible shipping methods to meet different needs and budgets:

• Standard Dedicated Line:
  Cost-effective and reliable, with a customs clearance rate of up to 99%.
  Estimated delivery time: 7–20 business days (depending on destination).

• International Express (e.g., DHL, FedEx, UPS):
  Faster delivery for urgent orders.
  Estimated delivery time: 4–8 business days.
  Please note that express shipping costs are higher.

Customs & Duties

For international orders, customs duties, taxes, or fees may be applied upon arrival in your country. These charges are the responsibility of the recipient and are not included in the product or shipping cost. We recommend checking with your local customs office for more information.

Delivery Guarantee – Shop with Confidence

We stand behind every order. If your package is lost, damaged during transit, or held by customs, we will reship your order 100% free of charge—no extra costs.
Your satisfaction and trust are our priority.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey.

Returns & Refunds

We want you to love what you’ve ordered. If you are not completely satisfied, you may return eligible items within 30 days of delivery.

• Items must be unused, in original packaging, and with all tags attached.

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

• Once we receive and inspect the returned item, we will process your refund within 5–10 business days to the original payment method.

Exchanges

For exchanges, please contact us at GeneProteinservice@gmail.com with your order number and the item you wish to exchange. We will guide you through the process.

Questions?

If you have any questions about shipping, returns, or your order, please reach out to our customer support team: